Our Policy

At Black Sheep Delivery, your satisfaction is our top priority. While we strive to deliver every order perfectly, we understand that issues can occasionally arise. That’s why we offer a simple and transparent return and refund process to ensure your experience remains seamless and stress-free.

Exchanges and Returns

If you’re not completely satisfied with your purchase, you may request a return or exchange within 1 working days from the date you received your order.

To be eligible for a return or exchange:

  • Items must be unused or in gently used condition
  • Returned in their original packaging, including:
    • Product
    • The original invoice or purchase receipt
  • Opened items are acceptable, provided they are complete and in a resellable condition


Return Guidelines

To help us process your return quickly and efficiently, please ensure the following:

  • Products must be complete and securely repackaged
  • Items must be free from damage

Returns that do not meet these conditions may be denied or may qualify only for a partial refund.

Refund Options

Once your returned item is received and reviewed, we will offer one of the following options:

  • A full refund to your original payment method
  • A store credit for future purchases
  • A replacement product, depending on stock availability

Refunds are generally processed within 1-3 business days after we receive the returned item.

Damaged, Defective, or Incorrect Items

If you’ve received a product that is damaged, defective, or incorrect, please notify us within 7 days of delivery.

To report an issue:

  • Email us at [email protected]
  • Include:
    • Clear photos of the item, packaging, and shipping label
    • Your order number
    • A brief description of the issue

Providing photos allows us to resolve your issue faster and helps us improve future packaging and delivery.

Important Notes

  • Returns without original packaging or proof of purchase may not be accepted
  • For returns based on personal preference, return shipping is the customer’s responsibility
  • We cannot accept returns of used, incomplete, or altered items

Need Assistance?

Our support team is here to help you with any concerns regarding returns, refunds, or exchanges. Contact us anytime via email or Live Chat for prompt and friendly service.