Privacy Policy

Privacy Policy for Black Sheep Delivery

This Privacy Policy governs the manner in which Black Sheep Delivery (“we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the Black Sheep Delivery website and related services (the “Service”). We are committed to protecting your privacy and ensuring the security of your Personal Information.

1. Collection of Information

We collect various categories of information necessary to provide the Service, process transactions, and maintain legal compliance.

1.1 Personal Identifiable Information (PII)

This information is voluntarily provided by the User during account registration, checkout, or interaction with our customer support:

• Contact Information: Name, email address, telephone number.
• Transactional Information: Billing address, shipping address.
• Age Verification Data: Information required to verify that the User is 19 years of age or older, as legally mandated.

1.2 Financial and Transactional Information

• Payment Details: When a purchase is made, we collect payment details, including credit card or other payment method information. Note: Payment processing is handled exclusively by PCI DSS compliant third-party processors. We do not store sensitive payment card information on our servers.
• Order History: Records detailing product preferences, purchase dates, amounts, and transaction status.

1.3 Technical and Usage Information (Non-PII)

This data is automatically collected as you interact with the Service:

• Device and Log Data: IP address, browser type, operating system, unique device identifiers, referring/exit pages, and timestamps.
• Geolocation Data: General geographical location data derived from your IP address or specific location data if permitted by your device settings (used primarily for confirming service area eligibility).
• Website Activity: Details concerning your use of the Service, including pages viewed, time spent on the website, and search queries.

2. Utilization of Collected Information (Purposes)

Black Sheep Delivery uses the collected information for the following specific and legitimate business purposes:

Purpose	Description
Order Fulfillment	To process transactions, manage orders, facilitate secure payment processing, and coordinate product delivery.
Legal & Regulatory Compliance	To verify the User’s legal age (19+), comply with Canadian cannabis sales regulations, and adhere to applicable reporting and auditing requirements.
Customer Experience	To communicate regarding your orders, respond to inquiries, and provide efficient customer support and technical assistance.
Service Improvement	To analyze usage trends, identify technical issues, and improve the functionality, design, and performance of our Service.
Marketing Communication	To send promotional materials, special offers, and personalized product recommendations, provided you have explicitly consented to receive them.
Security & Fraud Prevention	To protect against and prevent fraudulent transactions, unauthorized access, and other illegal activities.

3. Data Protection and Security Measures

We implement robust administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. Key measures include:

• Encryption Protocols: We utilize Secure Socket Layer (SSL) technology and other encryption methods to secure data transmitted between your device and our servers.
• Access Limitation: Access to Personal Information is strictly limited to authorized employees and contractors who require the information to perform their duties.
• Data Retention Policy: Personal Information is retained only for the duration necessary to fulfill the stated purposes, including satisfying any legal, accounting, or reporting requirements.

4. Disclosure and Sharing of Information

We are committed to maintaining the confidentiality of your information. We do not sell, rent, or trade your Personal Information. We may disclose your information only in the following limited circumstances:

• Essential Service Providers: We share necessary data with trusted third parties (e.g., payment gateways, delivery couriers, IT service providers) solely to the extent required for them to perform services on our behalf and subject to strict confidentiality obligations.
• Legal Requirements: We will disclose information when legally compelled to do so by a subpoena, court order, governmental regulation, or if we believe in good faith that such action is necessary to comply with the law or protect our rights or the safety of others.
• Business Transfers: In connection with a merger, acquisition, asset sale, or business reorganization, your information may be transferred to the successor entity.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience.

• Functionality Cookies: Essential for website operation (e.g., remembering shopping cart contents).
• Analytics Cookies: Used to gather aggregated, anonymous data (e.g., via Google Analytics) about website traffic and usage patterns to measure and improve our Service.
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You maintain control over cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that disabling cookies may affect the functionality and features of the Service.

6. Your Rights Regarding Personal Information

In accordance with applicable privacy legislation, you have the following rights concerning your Personal Information held by Black Sheep Delivery:

• Right of Access: You may request access to the PII we hold about you.
• Right of Rectification: You have the right to request the correction of any incomplete or inaccurate PII.
• Right to Withdraw Consent (Opt-Out): You may withdraw your consent to receiving marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
• Right to Erasure (Deletion): You may request the deletion of your Personal Information, subject to our overriding legal or operational obligations to retain certain records (e.g., for age verification or financial auditing).

To exercise any of these rights, please contact us using the details provided in Section 9.

7. Third-Party Links

The Service may contain links to external websites that are not operated by us. We have no control over the content or privacy practices of these third-party sites and encourage you to review their respective privacy policies.

8. Policy Updates

We reserve the right to modify or update this Privacy Policy periodically. We will post the revised policy on this page and update the “Effective Date” at the top. Your continued use of the Service after any changes constitutes your acceptance of the new terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, our data handling practices, or if you wish to exercise your data rights, please contact the Black Sheep Delivery Privacy Officer:

• Email: [email protected]